Alloa, Clackmannan, Sauchie, Tullibody, Inglewood
Air Conditioning Recharge, Batteries, Battery Check, Brake Inspection, Brakes, Bulb Replacement, Catalytic Converter, Diagnostics Check, Exhausts, Front and Rear Brake Pads and Disc Check, Locking Wheel Nut Removal, MOT, Servicing, Suspension Check, TPMS (Tyre Pressure Monitoring Systems), Tyre Repair, Vehicle Health Check, Wheel Alignment, Wheel Balance Check, Winter Check
Ok, i'm not one for writing reviews normally, i normally think if i'm paying for something why should i be happy when i get what i paid for ?,... however in this case i was very impressed. I discovered today (Monday) while out doing my weekly shop i had a flat-ish tyre and on further inspection i could see a foreign metallic object in my not that old tyre, so i called the usual big chains ,.. Kwik-Fit and ATS and was greeted with the usual "Why are you bothering us" attitude, i described the issue and they simply said it needs a new tyre that will be £175+VAT and i'd have to wait until Thursday,..and i nearly went for it. I then noticed in the Google search a local garage (SMS Alloa), so on the off chance i gave them a call,.. i was greeted by a lovely lady, (didn't get her name)..although it appears unfortunately i had interrupted her lunch,.. i took this as a good sign as this says to me they care for their business and customers, when other big chain garages would simply let it ring or let it go to answer phone or even cut you off. I explained the issue and she said they are a bit busy but pop-over and they would take a look, so i did. I waited 7 mins in the store adequately socially distanced, while others were served and then i was ushered to the garage and the tyre was inspected by one of the friendly mechanics and he explained it was borderline for a repair however it wasn't a full nail and it could indeed be repaired safely,.. which he did quickly and efficiently,... the final bill.. £17.50 !!,.. a lot better than the £175+VAT So, enough waffle, ..bottom-line i was very impressed .. the service by all the staff i encountered was excellent both on the phone and in person,... they could have easily pushed me down the path of saying i needed a new tyre but didn't and i was all sorted and back home within an hour of making the initial call,... needless to say they will be my first port of call when i want anything needing done to my car in future.
Had a flat tyre and called SMS late afternoon Saturday. Maureen on reception was brilliant. As it was weekend I couldnt get tyre changed until Monday. Mechanic arrived first thing Monday and Maureen called to give me option on costs .Very happy with service. Highly recommend.
Fast and clean,not the first time when I use them,won't be the last.
Excellent shop service as always
Very helpful girls I was looking for a part for my brake on a car I was building and the the girl found the part and managed to get it delivered to the shop before 12 saved the day 👍👍
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